How do I add/remove a registration plate from my account?
Once you have logged into your account:
- If applicable, click on the relevant Toll Account ID (starting with 25)
- scroll down and locate 'Registered Plates' and click on 'View/Add or Manage Plates' (in blue)
To Remove a plate:
- Click the 'X' in the 'Delete' column next to the relevant registration plate
- a prompt will pop up for you to confirm you want to remove the selected registration plate. If this is correct then select 'Yes'.
To add a plate
- Enter registration plate in the 'Add Plate' field, click on 'Add' (green button)
- 'Select Start Date' - here you can select a start date for trips to be assigned to the account if your vehicle has travelled on the toll roads in the last five days
- click 'Add Plate' (green button)
How do I change my username starting with '15' and/or PIN?
Once you have logged into your account:
- Click on 'Manage Login' in the top right hand corner of your screen
Username
- Click 'Change Account Holder username'
- enter your new username. NB this needs to be a single word with no symbols but can include numbers
- click 'Change my username'
PIN
- Click 'Reset Account Holder PIN'
- click 'Reset your PIN'
- complete the next page.
How do I change my PIN for my username starting with '25'?
Once you have logged into your account:
- Click on 'Manage Login' in the top right hand corner of your screen
PIN
- Click 'Reset Toll Account PIN'
- click 'Reset your PIN'
- complete the next page.
Can I change my username starting with '25'?
No, a username starting with '25' is unable to personalised as it is the toll account number for the account.
I have received an email advising I need to top up - How do I do this?
Once you have logged into your account:
- If applicable, click on the relevant Toll Account ID (starting with 25)
- click 'Top up' from the top menu
- enter the amount you want to top up. NB please do not enter the '$' sign, just the number. This will default to your auto top up amount if you have a Set & Go account or if you have a Remind Me an amount that will bring you back up to your low balance threshold.
- select the method of payment and follow the on screen instructions from here
I need to update the payment details for my Set & Go account - how do I do this?
If you are wishing to change the bank account for your direct debit or switch from a credit card to a direct debit form you will need to complete a Direct Debit form (link) and either email or post this to us.
Updating your credit card:
Once you have logged into your account:
- If applicable, click on the relevant Toll Account ID (starting with 25)
- click on 'Payment details' from the top menu
- click 'Edit payment means' in blue
- select 'Change nominated card' (screen shot)
- enter your new card details and select 'submit'. NB even if just updating your expiry date you will need to re-enter the full card details.
How do I download my Invoice/Statement?
Once you have logged into your account:
- If applicable, click on the relevant Toll Account ID (starting with 25)
- click on 'Statements' (or for a Bill Me account 'Invoices') from the top menu
- this screen defaults to the last 6 months of statements or you want a statement prior to this time then you will need to change these dates. Click 'Search'.
- you can either view the statement by selecting the 'View' button to the left of the relevant statement or you can select a number of statements by ticking the box on the left hand side and then send these to yourself via email.
NOTE: The date filters are the dates the statement was generated, therefore if you are looking for the statement for September activity you need to have 1 October as your end date as this is the date it was generated.
How do I view the trips that have been charged to my account?
All tolls charged to an account will be detailed on your monthly Statement or Invoice. These are created at the end of each month.
If you are wanting to view tolls for all vehicles on your account before a statement has been created then once you have logged into your account:
- Click on the relevant Toll Account ID (starting with 25)
- click on 'Account Activity' from the top menu
There are two options of activity to view:
Payments and charges – this details all payments on an account and charges for a given time frame. This doesn't break down the individual trips e.g.. if a vehicle travels on a Tauranga Eastern Link twice on 1 March 2019 it will show the total tolls charged for that vehicle on that road as $4.20
Travel taken – this details travel date and time taken by all vehicles on your account within the time frame you select. You're able to filter this search by a specific registration plate if needed.
Once you have completed your chosen search the details can be downloaded in a CSV format.
I received an email with two account numbers on it starting with '15' and '25', what's the difference?
The number starting with '15' is your username for logging in online. The '25' number is your account number and will show on monthly statements/invoices.
