Scam alerts: we’ve seen an increase in scam texts and emails claiming to be from us, asking for payments.
Check our example scams or report a scam to us
NZTA App: our mobile app provides a simple and secure way to access your driver licence and vehicle information.
Learn more and download the NZTA app
If you haven’t received your rego or RUC label, request a replacement online:
Order replacement motor vehicle and RUC labels(external link)
Please don’t call if you’ve already sent an email, unless it’s urgent.
We're currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. We understand that these delays may cause frustration and we appreciate your patience.
If you haven’t received your rego or RUC label, you can now request a replacement online.
Order replacement motor vehicle and RUC labels(external link)
To help our teams manage volumes, please don't phone if you've already sent an enquiry by email, unless it's urgent.
Find answers to our most commonly asked questions.
| How can I tell you my new home or company address? | You can change your address online(external link) |
| How do I tell you I've sold a vehicle? |
You can let us know you’ve sold a vehicle online(external link) |
| How do I convert my overseas driver licence to a New Zealand one? | Convert your overseas driver licence |
| What do I need to know about driving in New Zealand? | Who can drive on New Zealand roads, and what you need to have while driving |
| Where can I pay for my toll with cash or EFTPOS? | BP and Caltex stations where you can pay for your toll with cash or EFTPOS |
| Where’s the nearest driver licensing agent? | Driver licensing agents in your area |
| I haven’t received my vehicle licence (rego) label yet. What do I do? |
It should arrive in the post within 7 working days. If you’ve renewed online and your licence label hasn’t arrived within 7 working days, order a replacement online. Order replacement motor vehicle and RUC labels(external link) We recommend you update your address before you order the replacement label. |
| Where can I find a list of CoF (certificate of fitness) agents? | Look in the Yellow Pages to find your nearest agent.(external link) |
| Where can I find a WoF (warrant of fitness) agent? |
There are around 3200 WoF agents in New Zealand. |
| How can I get CCTV footage of a traffic incident? |
Send your request to official.correspondence@nzta.govt.nz |
| I damaged my car on a state highway road, what should I do? |
Your insurer should be your first point of contact if your vehicle is damaged. Alternatively, you can complete a Request for compensation for vehicle damage form if you'd like Waka Kotahi and the relevant road contractor to investigate directly. |
Driver licensing, motor vehicle and tolling frequently asked questions
Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.
For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.
Send us a question or feedback
We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.
You should receive your label within 7 working days of renewing your rego online.
If you haven’t received it within 7 working days, you can order a replacement online.
Order replacement motor vehicle and RUC labels(external link)
We recommend you update your address before you order the replacement label.
Update your address(external link)
| Contact centre | Freephone number | Calling from overseas (call charges will apply) | Opening hours |
| Motor vehicle licensing and registrations | 0800 108 809 | +64 4 8303855 | 8am - 5.30pm Monday - Friday |
| Road user charges (RUC) | 0800 655 644 | +64 6 9536276 | 8am - 5.30pm Monday - Friday |
| Driver licensing | 0800 822 422 | +64 4 8303860 | 8am - 5.30pm Monday - Friday |
| Tolling | 0800 40 20 20 | +64 4 8303861 | 8am - 5.30pm Monday - Friday 9am - 5pm Saturday and Sunday |
| State Highways For the latest highway information or to report issues impacting travel (open 24 hours every day) |
0800 4 HIGHWAYS (0800 44 44 49) |
+64 6 9537007 | Available 24/7 |
Call recording privacy statement
Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.
For media enquiries, talk to one of our media team.
Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.
Find out how to report a phishing scam to Waka Kotahi.
Follow us on our social media channels via Facebook, Twitter, Instagram, YouTube and LinkedIn.
Please note that these are corporate offices and that public services are unavailable at these offices.
Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.
If you don’t have time to email or call us, check out our FAQs where you may find the answer to your question.
If you need help or have a question for one of our teams, send us an online enquiry.
You can call us on our 0800 numbers if you can't find the answer to your question on our website. Check our opening days and times here.
If you’ve received any communication from us that you think is suspicious, let us know immediately.
Follow Waka Kotahi NZ Transport Agency on our social media channels via Facebook, Twitter, Instagram, YouTube, LinkedIn and TikTok.
We continuously aim to improve the quality of transport services provided to New Zealanders. Understanding your concerns will help us identify areas for improvement.
Find out how to make a request to Waka Kotahi NZ Transport Agency for information we hold.
If you see or hear something that you suspect is dishonest or wrong, we want to hear about it.
If you have worked with or for NZ Transport Agency Waka Kotahi (NZTA) and you think that you have experienced or witnessed serious wrongdoing, you can make a protected disclosure.
