Contact us

Contact Centre Christmas and New Year hours

We’re open to help but operating with a smaller team and our response times may be longer than usual. 

Please check our reduced hours during the holiday period (23 December 2024 – 6 January 2025)

Remember you can find our online service options here:

Online services

 

If you haven’t received your rego or RUC label, request a replacement online:

Order replacement motor vehicle and RUC labels(external link)

Please don’t call if you’ve already sent an email, unless it’s urgent.

We're currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. We understand that these delays may cause frustration and we appreciate your patience.

If you haven’t received your rego or RUC label, you can now request a replacement online.

Order replacement motor vehicle and RUC labels(external link)

To help our teams manage volumes, please don't phone if you've already sent an enquiry by email, unless it's urgent.

 

Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

How can I tell you my new home or company address? You can change your address online(external link)
How do I tell you I've sold a vehicle?

You can let us know you’ve sold a vehicle online(external link)

How do I convert my overseas driver licence to a New Zealand one? Convert your overseas driver licence
What do I need to know about driving in New Zealand? Who can drive on New Zealand roads, and what you need to have while driving
Where can I pay for my toll with cash or EFTPOS? BP and Caltex stations where you can pay for your toll with cash or EFTPOS
Where’s the nearest driver licensing agent? Driver licensing agents in your area
I haven’t received my vehicle licence (rego) label yet. What do I do?

It should arrive in the post within 7 working days.

If you’ve renewed online and your licence label hasn’t arrived within 7 working days, order a replacement online.

Order replacement motor vehicle and RUC labels(external link)

We recommend you update your address before you order the replacement label.

Update your address(external link)

Where can I find a list of CoF (certificate of fitness) agents? Look in the Yellow Pages to find your nearest agent.(external link)
Where can I find a WoF (warrant of fitness) agent?

There are around 3200 WoF agents in New Zealand.

Find a WoF agent in The Yellow Pages(external link)

How can I get CCTV footage of a traffic incident?

Send your request to official.correspondence@nzta.govt.nz

I damaged my car on a state highway road, what should I do?

Your insurer should be your first point of contact if your vehicle is damaged. Alternatively, you can complete a Request for compensation for vehicle damage form if you'd like Waka Kotahi and the relevant road contractor to investigate directly. 

Vehicle damaged on a state highway

Driver licensing, motor vehicle and tolling frequently asked questions

Feedback and complaints

Call us

Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.

For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.

Send us a question or feedback

We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.

You should receive your label within 7 working days of renewing your rego online.

If you haven’t received it within 7 working days, you can order a replacement online.

Order replacement motor vehicle and RUC labels(external link)

We recommend you update your address before you order the replacement label.

Update your address(external link)

Contact centre Freephone number Calling from overseas (call charges will apply) Opening hours
Motor vehicle licensing and registrations 0800 108 809 +64 4 8303855 8am - 5.30pm Monday - Friday
Road user charges (RUC) 0800 655 644 +64 6 9536276 8am - 5.30pm Monday - Friday
Driver licensing 0800 822 422 +64 4 8303860 8am - 5.30pm Monday - Friday
Tolling 0800 40 20 20 +64 4 8303861 8am - 5.30pm Monday - Friday
9am - 5pm
Saturday and Sunday
State Highways
For the latest highway information or to report issues impacting travel (open 24 hours every day)
0800 4 HIGHWAYS
(0800 44 44 49)
+64 6 9537007 Available 24/7

Call recording privacy statement

Clean Car Standard enquiry

Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.

Clean Car Standard

Media enquiry

For media enquiries, talk to one of our media team.

Media contacts

Making an Official Information Act (OIA) request

Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.

Make an OIA request

Report a phishing scam

Find out how to report a phishing scam to Waka Kotahi.

Report a phishing scam

Social media

Follow us on our social media channels via Facebook, Twitter, Instagram, YouTube and LinkedIn.

Social media channels

Our corporate offices

Please note that these are corporate offices and that public services are unavailable at these offices.

Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.