We're currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. We understand that these delays may cause frustration and we appreciate your patience.
If you haven’t received your rego or RUC label, you can now request a replacement online.
Order replacement motor vehicle and RUC labels(external link)
To help our teams manage volumes, please don't phone if you've already sent an enquiry by email, unless it's urgent.
Ways to get in touch
Common questions
Find answers to our most commonly asked questions.
Driver licensing, motor vehicle and tolling frequently asked questions
Feedback and complaints
Call us
Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.
For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.
Send us a question or feedback
We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.
You should receive your label within 7 working days of renewing your rego online.
If you haven’t received it within 7 working days, you can order a replacement online.
Order replacement motor vehicle and RUC labels(external link)
We recommend you update your address before you order the replacement label.
Update your address(external link)
| Contact centre |
Freephone number |
Calling from overseas (call charges will apply) |
Opening hours |
| Motor vehicle licensing and registrations |
0800 108 809 |
+64 4 8303855 |
8am - 5.30pm Monday - Friday |
| Road user charges (RUC) |
0800 655 644 |
+64 6 9536276 |
8am - 5.30pm Monday - Friday |
| Driver licensing |
0800 822 422 |
+64 4 8303860 |
8am - 5.30pm Monday - Friday |
| Tolling |
0800 40 20 20 |
+64 4 8303861 |
8am - 5.30pm Monday - Friday
9am - 5pm
Saturday and Sunday |
State Highways
For the latest highway information or to report issues impacting travel (open 24 hours every day) |
0800 4 HIGHWAYS
(0800 44 44 49) |
+64 6 9537007 |
Available 24/7 |
Call recording privacy statement
Clean Car Standard enquiry
Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.
Clean Car Standard
Media enquiry
For media enquiries, talk to one of our media team.
Media contacts
Making an Official Information Act (OIA) request
Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.
Make an OIA request
Report a phishing scam
Find out how to report a phishing scam to Waka Kotahi.
Report a phishing scam
Social media
Follow us on our social media channels via Facebook, Twitter, Instagram, YouTube and LinkedIn.
Social media channels
Our corporate offices
Please note that these are corporate offices and that public services are unavailable at these offices.
Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.
