This Statement of intent (SoI) sets out an approach and course of action for the next three years that will contribute to the delivery of the government's land transport objectives and wider transport vision. It includes performance measures and what is intended to be measured (and how) and details of what is expected to be accomplished. The document also includes full financial statements. The SoI is a statutory compliance document.
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NZ Transport Agency Statement of intent 2013–2016 [PDF, 1.5 MB]
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In order to deliver our desired targets and results effectively and efficiently, we continue to invest in our organisational capacity, capability and external relationships. At the same time we apply the highest standards to our decision-making and behaviour.
At the NZTA, we actively apply a set of principles to guide our decision-making as well as our day-to-day operations.
We look to our local communities, stakeholders and partners for advice and input when formulating options and solutions, and incorporate that advice to the greatest practical extent.
We promote an accessible and safe transport system that contributes positively to New Zealand’s economic, social and environmental welfare, and we are committed to acting in an environmentally and socially responsible manner.
We promote an accessible and safe transport system that contributes positively to New Zealand’s economic, social and environmental welfare, and we are committed to acting in an environmentally and socially responsible manner.
We are focused on minimising threats and maximising opportunities to effectively and efficiently achieve our objectives.
We ensure that when making investment decisions, the same level of scrutiny is given to our own activities as we give to those proposed by approved organisations, such as councils and other investment partners.
We are focused on continually improving the quality of our services, while also lifting the benefits to New Zealand of every dollar spent and invested.
Committing to where we’re going and putting our hearts into what we do. We get engaged every day.
Enjoying the people we work with and appreciating their talents. We find solutions for our customers with joined-up thinking.
Courageously tackling the difficult issues. We know our value and bring it to our work with confidence and good judgement.
To provide the best possible services to our customers and stakeholders, we work very closely with a wide range of organisations, including:
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We are building an organisation that responds efficiently and effectively to change, whether it is a change in operating environments or a change in the needs of our customers.
Change will require new things of us – new ways of working with each other, our customers and stakeholders, using new or enhanced capabilities and responding with more agility and flexibility to increasingly complex issues.
We want to continue to be known as a top performing government agency, with outstanding, agile people and systems creating transport solutions that add real value to the lives of all New Zealanders, their businesses and communities.
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Harness knowledge | |
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Stakeholders' satisfaction with the manner in which NZTA makes decisions Harnessing knowledge should improve the quality of our decision making, which can be measured from a stakeholder perspective |
Internal staff perception survey on the accuracy and accessibility of our information Knowledge within an organisation needs to be accurate, relevant and accessible – all of which this will measure |
Create value with others | |
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Quality of current stakeholder relationship Creating value with others includes working with others to achieve joint outcomes. This is reliant on high quality stakeholder relationships. |
Customer service satisfaction If we create value with others we can expect to see an improvement in customer satisfaction |
Continuously improve and innovate | |
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Percentage of total organisational resources allocated to innovation and continuous improvement This measure looks at the effort we expend on continuous improvement and innovation in relation to our business as usual activity |
Staff engagement survey Engaged employees are more likely to be creative and suggest or develop ways to improve business processes. This is the raw material of continuous improvement and innovation. |
Results by 2016 | |
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Harnessing all our available knowledge to help deliver transport solutions | Develop the skills to extract value from information through completing our information management strategy initiatives and embedding the people skills and expertise to leverage our knowledge in our people strategy Actively develop asset management strategy, roadmap and solutions, support enterprise solutions, implement the prioritised projects and complete business continuity |
Collaborate closely across the sector and with customers to create additional value | An increase in engagement with partners to achieve joint ‘partnership’ outcomes as measured by the stakeholders survey Achieve an increased focus on health, safety, wellbeing and best practice in the workplace Complete the four transport sector shared services projects Embed the principles and capability development aims for ‘creating value with others’ in our leadership development and workforce planning |
Commit strongly to continuous improvement and innovation | Increase in staff commitment to quality work and opportunities to learn and grow, as measured by the Gallup staff engagement survey Develop a people strategy that supports capability growth around innovation and continuous improvement Further build awareness and robust process around information security and privacy Develop a robust and fit for purpose business continuity planning framework |
The information contained in the Statement of intent for the NZ Transport Agency has been prepared in accordance with the Crown Entities Act 2004.
In signing this statement, we acknowledge our responsibility for the information contained in this Statement of intent, and confirm the appropriateness of the assumptions underlying the prospective operations and financial statements of the NZ Transport Agency.
Chris Moller
Chair
Patsy Reddy
Deputy Chair
Geoff Dangerfield
Chief Executive Officer
Paul Helm
Chief Financial Officer
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