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This report examines cyclists’ perceptions of cycle infrastructure levels of service and proposes an assessment methodology for evaluating the level of service provided by cycling facilities.

First, a range of methodologies for evaluation cycling levels of service are described. These are diverse in both their approach and foundations, ranging from tools that are based exclusively upon expert opinion and judgement, to those that rely on user perceptions of infrastructure quality. The latter is an ongoing field of research that seeks to understand what is most important to the cyclists who ride on the infrastructure we build, and to those contemplating doing so.

Second, this study describes a mixed methods approach, using data collected from cyclists (self-assessed as having at least an intermediate level of cycling experience) riding on the road network and participants (the majority self-assessed as having advanced cycling ability) in a video survey to understand perceptions of cycling infrastructure. This information is supplemented by expert opinion from New Zealand transport professionals.

Out of this research, we propose a CLOS evaluation methodology as a starting point for a nationally consistent approach to evaluation of cycle infrastructure in New Zealand. With further work to complete it, the proposed tool will support better decisions, planning and investment for our cycleways by capturing the needs of existing cyclists.

Keywords: active transport, cycling, infrastructure, level of service