If you’ve received something suspicious or given your details

Have you given out your personal or payment details?

If you’ve given out your credit card or banking details

Contact your bank immediately and ask them to stop the suspicious payments. You may also need to ask for a new credit or debit card.

If you’ve given out your driver licence details

Cancelling the card will stop anyone from being able to use it.

If you're unsure about something you've received

Don’t click on any buttons or links. If you can, hover over them to check the website address they’ll take you to.
Don’t give out your personal, payment or driver licence details.
Report the message to us, then move it to your junk folder in case we or the police need it later.
Check you've protected your device with anti-virus and anti-spyware.

Report a scam

Alternatives to clicking buttons or links

If you can't hover over buttons or links, or still don't trust them, don't click them. Instead, you could try:

going to our website and searching for the information or transaction you need
bookmarking our web pages or transactions you use often, so you don't need to click through from an email or text message.

Other places to report scams

If we confirm we think a communication is a scam, you can also report it to your local police, CERT NZ (through the Own your online website) or Netsafe.

New Zealand Police’s information on scams(external link)

CERT NZ’s information on scams(external link)

Netsafe’s information on scams(external link)

If you've received a text message that isn't from our genuine number 3651, you can report it straight to the Department of Internal Affairs. Forward the text to their number 7726.

Online services