I haven't received my RUC or rego label

Your label should arrive within 14 days of your transaction.

If you haven't received it, it could be because:

• there may be postal delays in your area
• you didn't update your address before your transaction
• you're not the registered person we have recorded.

Check for postal delays in your area (NZ Post)(external link)

Confirm registered person(external link)

You can order a replacement online

The label will be free if your original transaction was within the last 30 days.

If you need to update your address, remember to do that before you order a replacement.

Update your address(external link)

Order replacement motor vehicle and RUC labels(external link)

If you need help

If you’re having trouble ordering a replacement label online, contact our Customer Service team.

Motor vehicle question or feedback