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Vehicle certification complaint form

Use this form to complain about a warrant or certificate of fitness, vehicle inspector, certifier, or inspecting organisation.

Make sure you've read and understood all the information on the certification section of our complaints page before you complete this form. 

Complaint about a vehicle certification

Complaints about a vehicle certification should always be directed to the inspecting organisation or vehicle inspector that did the inspection. If you’re not satisfied with the result, use this form to submit a complaint to NZ Transport Agency Waka Kotahi (NZTA). Alternatively, you can complete a PDF and send it to us.

Vehicle certification complaint form (VCCPF01)

Your details

Vehicle details

Is the vehicle available for NZTA to inspect?

We can only progress complaints about an inspection if we can reliably determine the condition of the vehicle at the time.

You're not obligated to let us inspect and assess the vehicle, but it might limit our ability to follow up on your complaint if you don't.  

Has the vehicle been repaired or altered since the inspection your complaint relates to?

We need to reliably determine the condition of the vehicle when it was certified. If it's already been repaired, we can’t investigate your complaint any further. 

We appreciate you taking the time to submit a complaint – it's still helpful for us to know about your experience.

Is your complaint related only to tyres or wheels?

We can't progress your complaint if it’s only related to tyres and wheels.

Because tyres or wheels are easily removed, we can’t reliably determine their condition at the time of the original inspection.

   

Who you’re complaining about

If you don't know who completed the inspection, please enter 'Unknown' in this field.

Where possible, you should try to resolve the issue with the inspecting organisation before you submit a complaint to us.

Have you tried to resolve the issue with the inspecting organisation?

Your complaint

Supporting documents

Help us process your complaint faster by providing the following supporting information, where available:

  • checksheets
  • LVV forms (if applicable)
  • vehicle condition assessments
  • pre-purchase inspection documents
  • photos of the WoF/CoF label, front and back
  • receipts for any repairs carried out
  • photos of the damage or vehicle faults.

The information requested through this complaint form is required to process your complaint. All information you submit will be held by NZTA and treated as confidential subject to the Official Information Act 1982 and the Privacy Act 2020. You can read our general privacy statement to learn more about what we do with your information.

General privacy statement

Information you submit will be used to investigate your complaint. NZTA may disclose this information to the inspecting organisation and/or vehicle inspector your complaint is about, and to the vehicle owner (if it's owned by someone else) as part of the investigation. If you don’t provide all the information the form asks for, NZTA may be unable to process your complaint.

The Privacy Act 2020 gives you the right to see and correct the personal information we hold about you. If you wish to exercise these rights please contact NZ Transport Agency, Private Bag 11777, Palmerston North 4442 or email: info@nzta.govt.nz

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