Taxis, shuttles, buses & other passenger services

These pages explain how passenger services (where people are transported for hire or reward) in New Zealand will work from 1 October 2017 and help you prepare for the change.

Passenger service responsibilities include ensuring that drivers are licensed, are fit to drive, and follow traffic laws and any local bylaws.

What a passenger service vehicle is and what requirements there are to operate one.

In some situations volunteer drivers are exempt from having a P endorsement, and organisations may be exempt from having a passenger service licence.

What does the term 'hire or reward' mean?

A guide to what you can expect when using a passenger service, and details on how to make a complaint.

The Land Transport Rule: Work Time in Large Passenger Service Vehicles 2019 (the Rule) helps explain when drivers are expected to take breaks and what degree of flexibility operators have in providing these breaks.