SCAM ALERT: Vehicle licence (rego) renewal phishing emails

UPDATE: We’ll be cheque-free from 23 May 2021. Please contact your bank for more information.

PAYMENT SYSTEM OUTAGE: We currently have a payments system outage and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services

General information about TORO

If you have questions about TORO, check our online help content.

TORO help

If you can’t find what you need there, our TORO staff can help you with anything to do with using the TORO system. Email toro@nzta.govt.nz

Note: if your drivers have a specific question about their driver licence (eg why it has a certain status), they need to try one of the other options below (see General information about driver licensing).

TORO system availability

The TORO system is available 24 hours a day, seven days a week. There will be a small exception from 5pm to midnight every Saturday, when we do system maintenance. During this time the system may still be available, but we can't guarantee service.

If for any reason the system is down or unavailable and you want to make an inquiry you can email toro@nzta.govt.nz during standard business hours.

General information about driver licensing

If you have other questions about driver licensing that aren't related to using TORO, please try these options.

Look online:

Driver licences

Transport service licences

Email: info@nzta.govt.nz

Call: 0800 822 422

Note: we can only give personal information like details about demerit points or a driver licence suspension history to the driver licence holder. It’s best to ask the driver licence holder to contact us.

General information about vehicles

If you have questions about vehicles that aren't related to using TORO, please try these options.

Look online:

Vehicles

Road user charges

Email: info@nzta.govt.nz

Call: 0800 108 809