If you have questions about TORO, check our online help content.
If you can’t find what you need there, our TORO staff can help you with anything to do with using the TORO system. Email toro@nzta.govt.nz
Note: if your drivers have a specific question about their driver licence (eg why it has a certain status), they need to try one of the other options below (see General information about driver licensing).
The TORO system is available 24 hours a day, seven days a week. There will be a small exception from 5pm to midnight every Saturday, when we do system maintenance. During this time the system may still be available, but we can't guarantee service.
If for any reason the system is down or unavailable and you want to make an inquiry you can email toro@nzta.govt.nz during standard business hours.
If you have other questions about driver licensing that aren't related to using TORO, please try these options.
Look online:
Email: info@nzta.govt.nz
Call: 0800 822 422
Note: we can only give personal information like details about demerit points or a driver licence suspension history to the driver licence holder. It’s best to ask the driver licence holder to contact us.
If you have questions about vehicles that aren't related to using TORO, please try these options.
Look online:
Email: info@nzta.govt.nz
Call: 0800 108 809
