More information about the NZTA app and help troubleshooting common issues in downloading or using the app.
We only support certain versions of devices and operations systems. Read our NZTA app Terms of Use for details on which devices are supported. The app may work on other versions but might not work as designed.
This can happen when the backend of the app hasn’t connected with your information. Try again, you may need to wait a few hours, and then reload or log back in. If the error message still comes up, contact our app team at:
nztaapp@nzta.govt.nz.
The app can be used in dark mode, but is only used when your device is set to dark mode. To enable dark mode, change your device settings.
Digital driver licences are not available in New Zealand. This requires legislation change, however we are working on what needs to be done to have a digital driver licence in New Zealand.
If you log in using a verified RealMe account, your driver licence information should be pulled through (some instances may mean you need to enter your details). There are two other scenarios where you’ll be requested to enter your licence information:
In each case, you’ll still have access to the app, but you won’t be able to access demerit point information or request a Certificate of Particulars. We’re working on ways to increase the level of verification for future releases.
For security, you’ll need to log into the app once a year.
You can choose to logout of the app at any time. You’ll need to log in using your ReaMe information.
You need a licence to access the NZTA App.
To update your information, you’ll need to contact our driver licencing team on 0800 822 422. We are working on adding the ability to update your information in the app in future versions.
If for any reason the name on your driver licence and your RealMe accounts don’t match, you will be able to enter Driver Licence Details (as printed on your Driver Licence) to access the app. This will give you slightly limited functionality. If you want to update your information, you either need to contact RealMe directly or contact our driver licencing team to update the information on 0800 822 422.
If the form in the app is automatically populated from RealMe, check the details match up with your driver licence and change where necessary to match the app form.
Use the image below as a guide on which information to include when adding your details into the app.
We need an email address to send you the document, and a phone number to send you the PIN with which you can open the document.
Currently these details can only be updated on the website or through the contact centre, a link to the website is provided in the app if one of the details is missing, and is available if they are incorrect.
You will need to be logged into the app using a Verified RealMe login to have the option to request a Certificate of Particulars.
This allows you to manage vehicle Rego, WoF and RUC, all information that is already publicly available and already accessible via several websites and apps. No personal details associated with your vehicle is shared. In future versions of the app we will be displaying the vehicles that are registered to you and will allow access additional features regarding only those vehicles.
The app is intended for use by individual “personal” customers of the NZTA as opposed to fleet managers or larger commercial organisations. However, there is a change in the coming months that will result in all vehicles registered to you being automatically displayed in the app (eg if you have 25 you will see all 25). You will also be able to add up to 10 more vehicles.
You can provide feedback directly in the app. Go to the profile section, and from there select ‘contact/email us’. You can also give feedback to our app team via email at:
nztaapp@nzta.govt.nz.
If you still have issues with the app that can’t be resolved with the above information, contact our app team at:
nztaapp@nzta.govt.nz
