A thriving New Zealand needs people and goods to reach their destination safely and reliably every day, whether the journey is for life, work or play. By adopting a journey focused approach, listening to our customers and working better as a team we’re aiming to create Smarter Journeys Together.
Smarter Journeys Together [PDF, 46 KB] needs a big team to work reliably together across roles, organisations, networks and modes. This includes stop/go operators, site traffic management controllers, contractors, emergency services, utility providers, transport operations centres, maintenance teams, journey managers, project managers, transport planners and decision makers. Each needs to understand our principles, help grow capability and deliver services for our customers.
We aim for one network because efficient journeys need a seamlessly connected transport system. We work as a team to integrate capabilities and services so that the transition between places, regions, authorities and modes is increasingly consistent and cohesive.
We put customers at the heart of our business because journeys create a thriving New Zealand and therefore give us purpose. We’re empathetic to our customer's needs, know their expectations, and make sure our services really add value where it's needed.
Transparency, trust and teamwork are key to delivering Smarter Journeys Together. As a team we talk about why we are here, how to work together and what we seek to achieve. We recognise our differing strengths and capabilities and work together to find the win-win.
We are adaptive and innovative in response to rapid changes in technology, transport demands, the economy, cities and the country. We try out ideas and quickly learn from our mistakes. We constantly seek ways to optimise our business and the way the network is operated.
We value reliable information and insight because they are essential for customers to confidently predict and plan their journeys. By being intelligence led we’re seeking deep understanding and evidence about the issues affecting our customers. We also don’t assume what’s important to our customers and we value their insight into our services and capabilities.
We are a team that never sleeps because New Zealand lives, works and plays at all times of the day and year. We provide a safe pair of hands that proactively plans for and manages the impacts of everyday events like congestion, crashes, road works and weather.
The Journey Management team work together to grow four key capabilities:
Growing these capabilities means we’re investing in people, processes, technology and infrastructure to improve our ability to monitor, inform, manage and optimise. No two days are the same on the transport network so our business must be able to adapt and deliver under any circumstances.
The reason we grow our capabilities is to offer customers services that help them to reach their destination. The kinds of services our customers can expect to receive from the Journey Management team include:
Smarter Journeys Together sets us on the right path to a thriving NZ. It's our promise to our customers and helps us focus on what’s important. It will lead us to work better as a team to make the most of transport capacity and toward Smarter Journeys Together for a thriving New Zealand.
For further information contact journeymanagement@nzta.govt.nz.
