COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

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This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.

Contact us

Waka Kotahi is currently exploring the requirements for visiting or working in its offices under the traffic light system, from 1 December 2021. More information will be available shortly.

Currently, we’re experiencing higher than normal volumes of calls and emails. If your query is not urgent, please firstly read our frequently asked questions, use the Contact Us form or consider contacting us at a later date.

Frequently asked questions

Contact Us form

Information on how to connect with us via phone, online form or social media

Our Contact Centre is open for calls and all 0800 numbers are available.

Standard operating hours are:

  • Monday to Friday 8am–5:30pm
  • Saturday and Sunday 9am–5pm (Tolling only)
  • Latest state highway information open 24 hours every day: freephone 0800 4 HIGHWAYS (0800 44 44 49)

Driver licensing and testing facilities

Driver licensing agents are open for driver licensing transactions. From 3 December 2021, driver licensing agents are following the guidelines set out in the traffic light system, including continued 1m distancing. Use of face coverings is mandatory. For the safety of customers and staff, some sites may require you to produce your vaccination certificate (My Vaccine Pass). We recommend you check the requirements of the driver licensing agent before you arrive.

Driver testing

Driver testing is a close contact service, and to comply with guidelines of the new traffic light system, from 3 December 2021 all test applicants must be fully vaccinated and show a ‘My Vaccine Pass’ to sit a test. If test applicants are joined by a support person, the support person must also show a Vaccine Pass.

If a test can’t be conducted, the applicant can choose to have it rescheduled free of charge to a time when it can be conducted safely in line with COVID protocols or obtain a refund from Waka Kotahi.

Face coverings must also be worn during tests. If either the test applicant or support person has a face covering exemption, they must contact VTNZ in advance at DTexemptions@vtnz.co.nz

More information is available for customers on the VTNZ website(external link)

Please note that practical driver testing starts in Auckland from 6 December 2021 and the online booking system will become available.

Please do not contact the Waka Kotahi Contact Centre if you had a previously scheduled test as VTNZ will contact you directly regarding your new test booking date and time. Your practical test will be rescheduled as soon as practically possible. No further fees apply to this reschedule.

Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.

Public transport services

If you use public transport, please remember the following:

  • Maintain a 1m distance at all times.
  • Wear a face covering while on public transport.
  • Keep a record of where you go and your interactions on the NZ COVID Tracer App; OR keep a manual record if you do not have a smartphone.
  • Practice good hygiene and follow Ministry of Health advice. This includes washing and drying your hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into their elbow, and not touching your face.
  • Plan ahead and allow extra time to ensure your journey is as comfortable as possible.
  • Stay home if you are unwell or may have COVID-19. You should also avoid travel if you have been requested to self-isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.

More information on where and when you are permitted to travel(external link)