This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.
Waka Kotahi is currently exploring the requirements for visiting or working in its offices under the traffic light system, from 1 December 2021. More information will be available shortly.
Currently, we’re experiencing higher than normal volumes of calls and emails. If your query is not urgent, please firstly read our frequently asked questions, use the Contact Us form or consider contacting us at a later date.
Our Contact Centre is open for calls and all 0800 numbers are available.
Standard operating hours are:
Driver licensing agents are open for driver licensing transactions. From 3 December 2021, driver licensing agents are following the guidelines set out in the traffic light system, including continued 1m distancing. Use of face coverings is mandatory. For the safety of customers and staff, some sites may require you to produce your vaccination certificate (My Vaccine Pass). We recommend you check the requirements of the driver licensing agent before you arrive.
Driver testing is a close contact service, and to comply with guidelines of the new traffic light system, from 3 December 2021 all test applicants must be fully vaccinated and show a ‘My Vaccine Pass’ to sit a test. If test applicants are joined by a support person, the support person must also show a Vaccine Pass.
If a test can’t be conducted, the applicant can choose to have it rescheduled free of charge to a time when it can be conducted safely in line with COVID protocols or obtain a refund from Waka Kotahi.
Face coverings must also be worn during tests. If either the test applicant or support person has a face covering exemption, they must contact VTNZ in advance at DTexemptions@vtnz.co.nz
Please note that practical driver testing starts in Auckland from 6 December 2021 and the online booking system will become available.
Please do not contact the Waka Kotahi Contact Centre if you had a previously scheduled test as VTNZ will contact you directly regarding your new test booking date and time. Your practical test will be rescheduled as soon as practically possible. No further fees apply to this reschedule.
Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.
If you use public transport, please remember the following: