COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

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ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

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SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

I drive a heavy vehicle required for permitted movement. Do I still need to keep my logbook up to date and take regular breaks?

Yes. Maintaining safety and ensuring you are not fatigued is always critical and you must continue to fulfil the work time obligations set out for heavy vehicle drivers and operators.

Should you be required to transit through a regional border under alert level restrictions, you must ensure that your driving schedule provides for the time associated in transiting through the border. You must also remain within all work time and logbook requirements as this is not considered a delay.

Is moving freight and travel through regional borders under Alert Level 3 or 4 restrictions considered a delay in my work time?

No. Transiting through regional borders under Alert Level 3 and 4 restrictions is not considered a delay. You must ensure that your driving schedule provides for the time associated in transiting through the border and that you remain within all work time requirements.

I’m waiting on a licence/endorsement application to be processed. Will I still get it?

Alert Levels 3.1, 3 and 4

We are still processing applications for commercial endorsements (Passenger, Vehicle Recovery, Driving Instructor and Testing Officers received prior to the Alert Level announcement. There are eligibility criteria for new endorsement applications that can’t reasonably by satisfied while Alert Level 3 and 4 restrictions are in force, however we are conscious of the need to maintain permitted movement, and we are only able to accept applications for Large Passenger Endorsements during this time. There will be criteria that will need to be met for those wishing to apply for a new Large Passenger endorsement. Please email Safer Commercial Endorsements at pvio@nzta.govt.nz discuss the criteria.

We are still processing transport service licence (TSL) applications. As driver licensing facilities are currently closed, new applications can be submitted by emailing your completed application including certified identification to tslinquiries@nzta.govt.nz

Once received we’ll contact you to organise payment with credit/debit card. Please note: there may be delays in our standard 20 working day turnaround time.

Alert Level 1, 2, 3.2 and 3.3

We are processing all commercial endorsement applications as per normal.

Can I still drive commercially even though my driver licence card or endorsement ID card shows as expired?

If your driver licence card shows an expiry date between 21 July and 30 November 2021, it is deemed current. However, we encourage you to visit a licensing agent (such as AA, VTNZ and others) before the extension ends to allow enough time for your application to be completed, and to help avoid longer wait times at the agent counter. Please ensure you take the correct documents required with you.

If your licence or endorsement remains expires after the extension ends, you won’t be able to continue driving until it is renewed.

Please see below for driver licensing agent information under the various alert levels.

Information about the temporary extensions in place

Alert Levels 3.1, 3 and 4

We are still processing applications for commercial endorsements (Passenger, Vehicle Recovery, Driving Instructor and Testing Officers received prior to the Alert Level announcement. There are eligibility criteria for new endorsement applications that can’t reasonably by satisfied while Alert Level 3 and 4 restrictions are in force, however we are conscious of the need to maintain permitted movement, and we are only able to accept applications for Large Passenger Endorsements during this time.  There will be criteria that will need to be met for those wishing to apply for a new Large Passenger endorsement. Please email Safer Commercial Endorsements at pvio@nzta.govt.nz discuss the criteria.

Alert Levels 1, 2, 3.2 and 3.3

You can renew your endorsement at a local licensing agent as they can open under Alert Level 2. Please be aware that there may be wait times due to current demand and Government public health and safety guidelines must be followed. Please continue to be patient with those providing services as they adjust to working differently. Some people have circumstances that require priority by our agents and we recommend you plan your visit so you are not under any time pressure if you do need to wait. We also recommend you check our website or the agents website to ensure you take everything you need in with you.

I have completed a course certificate to apply for a new Class 2, 4 or 5 Full Licence but the agents are closed under Alert Levels 3 and 4, what can I do?

There are eligibility criteria for new driver licence class applications that can’t reasonably by satisfied while Alert Level 3 and 4 restrictions are in force, however we are conscious of the need to maintain essential services, and we are only able to accept applications for a Class 2F, Class 4F and Class 5F during this time. There will be criteria that will need to be met for those wishing to apply. Please contact us on 0800 822 422 to discuss the criteria.

During Alert levels 3.2 and below our diver licensing agents are open to process these applications.