More information about the NZTA app and help troubleshooting common issues in downloading or using the app.
We only support certain versions of devices and operations systems. Read our NZTA app Terms of Use for details on which devices are supported. The app may work on other versions but might not work as designed.
This can happen when the backend of the app hasn’t connected with your information. Try again, you may need to wait a few hours, and then reload or log back in. If the error message still comes up, contact our app team at:
nztaapp@nzta.govt.nz.
The app can be used in dark mode, but is only used when your device is set to dark mode. To enable dark mode, change your device settings.
Digital driver licences are not available in New Zealand. This requires legislation change, however we are working on what needs to be done to have a digital driver licence in New Zealand.
If you log in using a verified RealMe account, your driver licence information should be pulled through (some instances may mean you need to enter your details). There are two other scenarios where you’ll be requested to enter your licence information:
In each case, you’ll still have access to the app, but you won’t be able to access demerit point information or request a Certificate of Particulars. We’re working on ways to increase the level of verification for future releases.
For security, you’ll need to log into the app once a year.
You can choose to logout of the app at any time. You’ll need to log in using your ReaMe information.
You need a licence to access the NZTA App.
To update your information, you’ll need to contact our driver licencing team on 0800 822 422. We are working on adding the ability to update your information in the app in future versions.
If for any reason the name on your driver licence and your RealMe accounts don’t match, you will be able to enter Driver Licence Details (as printed on your Driver Licence) to access the app. This will give you slightly limited functionality. If you want to update your information, you either need to contact RealMe directly or contact our driver licencing team to update the information on 0800 822 422.
If the form in the app is automatically populated from RealMe, check the details match up with your driver licence and change where necessary to match the app form.
Use the image below as a guide on which information to include when adding your details into the app.
We need an email address to send you the document, and a phone number to send you the PIN with which you can open the document.
Currently these details can only be updated on the website or through the contact centre, a link to the website is provided in the app if one of the details is missing, and is available if they are incorrect.
You will need to be logged into the app using a Verified RealMe login to have the option to request a Certificate of Particulars.
You will notice that vehicles will appear with a label “Your vehicle” or “Added vehicle”. Vehicles registered to you should have the label “Your vehicle”. Vehicles you have added will have the label “Added vehicle”.
This can happen if you have not completed the NZTA buying process or if your vehicle is not linked to your Driver Licence.
If you have purchased a vehicle but have not completed the NZTA buyer form (MR13b), your driver licence has not yet been linked to the vehicle, and it won't be displayed as "your vehicle". After completing the form, the vehicle should auto-display. Alternatively, the vehicle can be added manually before that happens.
If another form of ID was used when you registered the vehicle, such as an overseas licence or a birth certificate), the vehicle may not display automatically.
To rectify these issues, complete the NZTA buyer form (MR13b) using your NZ Driver licence. You can do this online at https://transact.nzta.govt.nz/transactions/NoticeOfAcquisition/entry
Vehicles registered in the name of a company will not be displayed as "your vehicle" in the app. You can manually add up to 10 company-registered vehicles in the app.
You will no longer see a vehicle as "your vehicle" in the app once the buyer has completed the relevant buyer form.
Sole traders often have their personal driver licence linked to their vehicles, resulting in those vehicles being displayed automatically as "your vehicle" in the app.
If a vehicle appears in your app that you do not own or did not add, it may be recorded as registered to you in the Motor Vehicle Register. Please contact the NZTA on 0800 108 809.
This allows you to manage vehicle Rego, WoF and RUC for vehicles not registered to you All information displayedis publicly available and accessible via several websites and apps. No personal details associated with your vehicle are shared.
The app will automatically show vehicles registered to you and you can add up to 10 more vehicles. The app is intended for personal use as opposed to business customers, fleet managers or larger commercial organisations. Some app and website functions are not available to these customers.
It’s not currently possible to use a small number of characters (e.g. %, ~), diacritics (e.g. macrons) or emojis when adding vehicle nicknames.
You can provide feedback directly in the app. Go to the profile section, and from there select ‘contact/email us’. You can also give feedback to our app team via email at:
nztaapp@nzta.govt.nz.
If you still have issues with the app that can’t be resolved with the above information, contact our app team at:
nztaapp@nzta.govt.nz
