We are working towards as many people as possible being able to use our mobile application (app). This means you should be able to use your device settings to:
- change display options like dark mode, bold text, reduce transparency and increase contrast
- apply the maximum text size and display zoom without content clipping or overlapping
- use the app features with a keyboard or speech recognition software
- access the app content and features using a screen reader
We’ve also tried to make the app text easy to understand.
Making our app accessible is an ongoing project. Our first priority is to make sure accessibility options configured in your device settings are supported. User feedback can help us understand if accessibility options configured in our app are also needed.
Our commitment to mobile accessibility
Digital accessibility means developing interfaces and features that are easy for everyone to use, no matter what their abilities - visual, hearing, motor or cognitive.
This means we:
- use the Web Content Accessibility Guidelines (WCAG) v2.2 level AA and other international standards such as EN 301 549, as they apply to mobile accessibility
- use guidance from the World Wide Web Consortium (W3C) to inform our standards
- do our best to make sure that vendors developing or designing for us also comply with accessibility standards and requirements
- respond positively when customers let us know something isn’t accessible and work to fix it.
Web Content Accessibility Guidelines (WCAG) 2.2 (external link)
W3C’s Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile(external link)
EN 301 549(external link)
Website accessibility statement
Known platform or integration issues
We test our app to discover where we can improve. We know some parts are not fully accessible. Sometimes the platform (iOS or Android), service or technology we’re using to build the app can have issues.
This is not a full list – it only covers high impact issues that aren’t resolved by using the latest version of iOS or Android.
iOS
- On iOS 18, keyboard focus is lost when a system dialog overlay appears. This affects the phone number call action sheet and biometrics alert. To get focus back, you can use the Home keyboard shortcut and reopen the app.
- On iOS 17 and 18, keyboard focus is lost when you return to the app after opening a web link. To get focus back, you can use the Help keyboard shortcut and Escape to dismiss the Help panel.
- Elements that are not interactive get keyboard focus, so all scrollable content can be accessed. This means non-interactive elements are also being identified by Voice Control.
- Screen content native tab controls don’t meet contrast requirements.
Android
- Keyboard focus is difficult to see. Focus styling is determined by your device operating system.
- Page up/down keys (or Fn + Up/Down arrows) can be used to scroll app screens. However, aren’t scrolling with keyboard commands, so some content can’t be viewed.
What to do if you can't access parts of this app
Email us if you have any accessibility feedback for us, need support accessing content, or want to request content in an alternate accessible format.
Email: accessibility@nzta.govt.nz
Contacting us by phone
We recommend a text relay service if you want to call us and are D/deaf, Deafblind, hard of hearing or have a speech impediment.
NZ Relay service(external link)
Last Updated: 28 May 2025
